SUMMARY
Farrah is a dedicated and results-driven professional with six years of experience in Title & Escrow industry. She has a proven track record in driving customer experience improvements, creating foundational escrow processes, and advising on system implementation to enhance operational efficiencies. Adept at ensuring exceptional service, cultivating repeat business, and leveraging social media for brand growth. Skilled in training personnel, overseeing transaction progress, and managing relationships with various clients. Strong expertise in settlement statement preparation, high-volume closing management, compliance, and revenue generation. Known for exceeding performance goals and maintaining an extreme attention to detail. Strong collaboration in cross-functional teams and committed to legal compliance at every stage of the process.
AREAS OF EXPERTISE
- Client Satisfaction
- Process Optimization
- Operational Efficiency
- Problem Solving
- Risk Mitigation
- Cient Relations
- Social Media Management
- Communication
- Scheduling
- Collaboration
- Time Management
EXPERIENCE
Venture Title & Escrow 2022-2023
Founder & Escrow Officer
Advised and executed improvements in customer experience and processes to retain and secure business from past, current, and future customers. Established foundational escrow processes, provided guidance on system implementation, and continually recommended enhancements for operational efficiency and improved customer experiences. Committed to ensuring the best customer experience, leading to repeat business and new client acquisition. Managed social media platforms to enhance brand presence, engagement, and promotion, reporting findings to the leadership team. Conducted training for office administrators, sales representatives, and escrow personnel on industry best practices, operational procedures, brand awareness, and meeting contract deadlines. Played a key role in transaction progress, including scheduling, resource and risk management, problem analysis, and solution implementation. Managed relationships with advertising/marketing agencies to ensure impactful and accurate outward communications, ads, and organic presence in adherence to brand standards. Facilitated cross-functional collaboration, driving team meetings, establishing, and monitoring performance objectives, supporting other business units, and ensuring legal compliance throughout the title and escrow process. Established and maintained relationships with realtors, lenders, business partners, vendors, sellers, and buyers through consistent communication via email, SMS, phone calls, and face-to-face representation.
Title One Corporation 2020-2023
Escrow Assistant
Managed the preparation, balancing, and distribution of settlement statements, overseeing signings, and maintaining effective communication with various stakeholders such as realtors, lenders, mortgage brokers, buyers, sellers, builders, subcontractors, payoff lenders, attorney offices, mobile notaries, and other involved parties. Demonstrated expertise in handling a high-volume closing desk, efficiently managing multiple transactions while ensuring state and federal compliance. Played a key role in revenue generation, contributing to over $500,000 in revenue from March to December 2021 through the cultivation of repeat customers. Surpassed the open order goal by 30% year-over-year and maintained extreme attention to detail, ensuring losses remained under 0.5% of all team-generated revenue. Took direct responsibility for file management from open to final disbursement, including the creation and approval of outbound wires in collaboration with involved parties. Coordinated with external entities for the transportation of funding packages, transfer of loan proceeds, and recording of documents at the conclusion of transactions.
Pioneer Title 2018-2020
Receptionist & Escrow Assistant
Established and maintained strong relationships with clients, realtors, buyers, and sellers. Supervised receptionists across four locations to guarantee customer satisfaction. Played a pivotal role in real estate transactions by efficiently processing, funding, and shipping files, ensuring clear communication throughout the entire process. Collected personally identifiable information (PII) from buyers and sellers. Proactively analyzed issues and consistently developed effective action plans. Directed the coordination of client appointments and signings, processed purchase, and refinance orders, and provided support to office operations through managing payoffs, assessments, and organizing events.
EDUCATION
Colorado State University
Bachelor of Science in Business Management